![]() To Pin Reset (System Erase) a My Cloud Home using the reset pin on the rear of the unit, please refer to Answer ID 16584: How to System Erase My Cloud Home to Factory Settings. There are three possible causes: A failure of the power supply. The drive is not recognized by the computer system when this occurs. Once the reset has been completed and the LED is "Solid White" and no longer "Slow Breathing", setup again at M圜/hello using the existing M圜 email address and password. The red and green lights on an external power supply stay on or blink and flash continuously when the external drive is powered on. Icons appeared on desk top but before I could open I powered down to do other work. I moved and couldn't locate factory power/ data cable, so used others that fit. If the LED is "Slow Breathing", the My Cloud device is "Not Found", "Not Detected" on setup or seen as "Offline" before any data has been added to the unit, please perform a 60+ second pin reset to set the unit back to factory defaults. WD External Hard Drive blinking blue light I have used this with my mbp for a few years - no problem. IMPORTANT: New Device Setup - Slow Breathing LEDīefore performing a 60+ second pin reset, please check network router Parental Controls and Security Settings per Answer ID 27281: Slow Blinking LED and Device Offline on My Cloud Home. Once My Cloud Home is powered on, please ensure that it is connected to the Internet.Īnswer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnect the power. There seems to be some spinning of the HD when it is plugged in, but then it slows down to silence Now only the LED is blinking. ![]() ![]() If the hard drive is physically damaged, you need to contact a professional data recovery provider to recover the data. In this post, we will discuss some effective workarounds that can help you troubleshoot this issue. As of JMy Cloud Home cloud access will not be available to any device that is not at or above firmware level 9.4.1-101. edellzone December 6, 2011, 4:08am 6 After less than a year with my 2 TB WD external drive with the same P/N number, I too get a blinkiing LED light and my Windows 7 is unable to recognize the disk. Summary: You may encounter the ‘WD My Passport hard drive not detected, but the LED is blinking’ error due to various reasons. ![]()
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